About Netconn
Netconn Technology is a Managed Service Provider (MSP) IT Consulting firm that specialises in helping small and medium businesses manage their computer networks and IT needs. Our aim is to help our customers grow, by using technology to their advantage.
We are able to help from the planning stage through to hardware purchasing and rollout. We can also help by working with an existing system and finding its potential.
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Who are we?
Netconn was started back in 1996, but became a company in 1998. The name Netconn is short for NETwork CONNections. Over the years, the services provided by Netconn has grown to not only include network support, but also corporate help-desk and managed services along with a full suite of technology consulting and support.
In the mid 2000’s, Netconn expanded again becoming The Netconn Group, with Netconn Technology taking over the consulting area, and Netconn Automation looking after home and business automation services.
We now have clients around the world, but Brisbane is our home base, with our main office being close to Howard Smith Wharves (a wonderful client) on Brunswick Street, Fortitude Valley.
Pricing
We have a really simple pricing scheme. We offer clients unlimited support for a set fee each month. This can bundle internet, managed servers, firewalls, rented hardware, networking and wireless equipment.
Everything you need for a network, is all managed and cared for by us. Nothing for you to do.
For those clients that simply cannot fit into this model, we charge an ad-hoc fee as well. Our hourly rate is the same for onsite, remote and ad-hoc services. We bill in 30-minute increments, with a minimum of one hour for onsite work, or 30 minutes for remote support.
There is no travel charge in the CBD, and normal hourly rates apply for travel outside of CBD areas. Parking will be charged if required.
There is no charge to clients for phone support and no additional costs for out-of-hours support that we deem necessary.
The pricing for services such as file recovery is listed on the corresponding pages.
Currently, our On-Demand standard hourly rate is $160 per hour.
All pricing is ex GST unless specified.
Loren Justins
Director
Founder and CEO, has been in the industry since 1996. Many clients have been with him for over 20 years, and heads our cyber security teams and client relationships. Passionate golfer who writes and rates the best golf courses in the world for Golf Digest Australia, USA and NZ along with other publications. He enjoys public speaking and emceeing weddings for friends.
Sam Trickett
Lead Consultant
14 years of experience in the Information Technology and Telecommunications field. Has Project Managed large rollouts across Australia and leads projects for our largest clients. Sam loves running and enjoys camping, 4WDing and travelling to places that don’t have phone reception.
Chris Paton
Consultant
Over the last few years as part of the Netconn team, Chris has become an integral part of the business. He has a tertiary IT background with 5 years of experience in MSP and IT customer support roles. With cloud-based delivery of hosted services across the internet becoming more common, keeping up with this rapidly growing technology has become a source of many IT-related interests for Chris. Work experience in other industries has provided him with a well-rounded outlook and the ability to think outside the box. Outside of the IT services arena, he enjoys perfecting his golf game and spending time with his family.
Ty Caballero
Consultant
Worked with Telstra’s HelpDesk and Sales team, as well as a Complaints Case Manager which lit his passion for IT and helping clients. Ty's main interest is Cyber Security which he has studied at at tertiary level. With data breaches and hacks becoming more prevalent, his skill set has been critical to ensuring client data safety. Outside of the office, you will catch Ty either at the gym or playing basketball. (Go Celtics!)
Geoff White
Consultant
Geoff has been working within the Printing and Technology workspace for over 40 years and has a passion for network infrastructure and servers. He looks after our Northern NSW and Central Coast customers. He is a passionate landscape photographer, photojournalist and motor sport photographer and has run successful international and local photographic workshops.
